Orders placed with Melt my Heart, aim to be dispatched within 2 to 2 business days from order date. However, occasionally, there are unforeseen circumstances that an order might take longer to be dispatched. If there are any delays to your order, you will receiving an email from Melt my Heart with details and delivery ETA's if possible.
Tracking numbers will be sent to you via email as soon as your parcel has been booked onto our courier. Please note: Melt my Hearts, really awesome Courier Driver picks up daily at 3pm. Tracking emails should update at 5pm each day.
All parcels are sent via NZ Post/Courier Post. To keep up-to-date with your parcel, visit the NZ Post website first, then do let Melt my Heart know of any issues.
Your purchased goods will be couriered using Non- Signature Required. Should you wish to utilize the Signature Required Option, select it at checkout (Please note this now occurs an additional fee of $1.00).
Melt my Heart will forward any delivery messages that have been noted when you've placed your order onto the Shipping Label, however this does not guarantee that the courier drivers will action the written requests as we do not directly control these areas of the delivery chain and is therefore beyond our control.
Rural deliveries take longer to be delivered. This adds roughly 1 - 2 days to your order delivery time frame.
Please make sure you check your shipping address carefully as orders are printed out and sent using the details you have entered in.
PICK UP is available from 1 Hamilton Street, Te Aroha, Waikato, 3320. Please do not just show up, this is also a residential home.
Call Alexandria on 021 270 8885 to ensure your order is ready before collecting.
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