Odour eimination: Carpet powders often contain deodorizing agents that help eliminate unpleasant odorus, such as pet smells, smoke, or food odours. By neutralizing the odours at the source, our powder can leave your carpets smelling clean and fresh.

Ease of use: You can simply sprinkle the powder over the carpeted area, allow it to sit for a specified period, and then vacuum it up. The process is quick and convenient, making it suitable for regular maintenance or quick touch-ups.

Versatility: Our carpet powder can be used on various types of carpets and rugs, including synthetic and natural fibers.

Before applying our carpet powder, thoroughly vacuum the carpet to remove any loose dirt, debris, or pet hair. This will ensure better penetration and effectiveness of the powder.

Before applying the Dust 'n Vac Carpet Powder to the entire carpet, test it in a small, inconspicuous area to check for any adverse reactions or color fading. Wait for a few minutes and see if the carpet reacts negatively to the powder.

Sprinkle the carpet powder evenly over the carpeted area. Leave the carpet powder on the carpet for 30 minutes, for stronger scent leave the powder longer or even overnight. During this time, keep pets and children away from the treated area.

Thoroughly vacuum the carpet to remove the powder. Use slow and deliberate strokes to ensure all the powder is removed from the carpet. Multiple passes may be necessary.

Store it in a cool, dry place, away from direct sunlight and moisture. Ensure the container is tightly sealed to prevent clumping or moisture absorption.

Sodium Bicarbonate Manihot Esculenta (Tapioca) Root Starch, Titanium Dioxide (CI 77891), Natural Fragrance Oil.

HOW DOES THE CARPET POWDER WORK?
Our Carpet Powder contains ingredients that help to absorb odours and moisture from the carpet fibers. It also often contains fragrance oils that leave a pleasant smell behind.

HOW DO I USE CARPET POWDER?
Simply sprinkle it evenly over the carpeted area you want to clean. Allow it to sit 30 minutes or longer for a stronger scent. Then, vacuum the powder thoroughly, making sure to remove all traces of it from the carpet.

IS CARPET POWDER SAFE FOR PETS AND CHILDREN?
Our carpet powder is considered safe for pets and children. We do recommend that you keep pets and children away from the treated area until the powder has been thoroughly vacuumed up.

CAN YOUR CARPET POWDER REMOVE STAINS?
No, our carpet powder is primarily designed to freshen and deodorise carpets rather than remove stains.

HOW OFTEN SHOULD I USE CARPET POWDER?
Depending on several factors, such as the amount of foot traffic in the area and the presence of odours, it's best to use carpet powder as needed to keep your carpets smelling fresh. Overuse of carpet powder may lead to buildup or residue on the carpet fibers.

CAN CARPET POWDER REPLACE VACUUMING?
No, carpet powder should not be used as a substitute for regular vacuuming. Vacuuming is essential for removing dirt, dust, and debris from carpets, while carpet powder mainly helps to freshen the carpet and remove odours.

SHIPPING

Orders will typically leave our studio within 2 to 3 business days from the order date, although in some cases, unforeseen circumstances may cause a delay.

To obtain the most up-to-date information on estimated dispatch dates, please refer to the product pages, which we regularly update. If you are purchasing a gift or require the order by a specific date, we recommend checking the estimated dispatch date before placing your order.

We ship twice a day, Monday to Friday. Our courier packages are collected from our studio at 7:30 am and 4:30 pm on the same day. Once your order has been booked onto the courier, we will promptly send you a tracking number via email. While we will typically use NZ Post to ship all orders, we reserve the right to use any carrier.

Upon booking your order, we will send you a shipping confirmation email, which will include tracking information. We will also forward any delivery messages we receive to the courier driver via the delivery notes. Please note that we cannot guarantee that the drivers will act on written requests, as we do not have control over their actions.

In addition, please note that rural deliveries may take longer to be delivered, typically adding an extra 1-2 days to the delivery time frame. As such, we recommend allowing for additional time when placing orders to rural addresses.

Please ensure that you carefully check your shipping address when placing your order, as orders are printed and sent using the details that the customer has entered. If you notice any errors in your shipping address, please contact us as soon as possible to make corrections before your order is shipped.

RETURNS/REFUNDS

At Melt my Heart, we take pride in producing handcrafted products that are unique and may have slight variations between batches and individual items.

If you are not satisfied with your purchase, you may be eligible for a refund if the product is returned within 14 days of receiving your order. To qualify for a refund, the item must be in new and unused condition, with all original packaging and labels attached.

Please note that if you are returning the product due to a change of mind, such as not liking the scents you have chosen, the return postage costs will be your responsibility. However, if the items are defective, such as a lack of scent on inspection or due to breakage during transit, we will refund the return postage costs.

We want you to be aware that a minority of people may be less susceptible to some scents, and we cannot guarantee that all scents will suit everyone.

If you are eligible for a refund, you may choose to receive a refund to your original payment method or a store credit can be issued. Please let us know your preference when you initiate the return process.

To be eligible for a refund or store credit, the product needs to be returned within 14 days of your receiving your order. All