All of the ingredients utilized in the fragrance oils we employ, including those with an essential oil base and naturally derived components, undergo thorough distillation and purification processes to ensure the attainment of the utmost quality. The fragrance industry diligently safeguards and keeps their recipes confidential, making it exceedingly difficult to obtain a comprehensive list of ingredients. It is akin to requesting the ingredient details from renowned brands like Chanel.

Nevertheless, we do possess information regarding the fragrance "notes" for our various fragrances, which encompass the top, middle, and base notes. Furthermore, our fragrance oils are formulated to be 100% free of phthalates, a well-known carcinogen. They are also devoid of paraffin and alcohol, and we take pride in the fact that they have not been tested on animals.

Moreover, the fragrance oils we employ are sourced from a reputable fragrance house located in the United States. These oils undergo a stringent purification process, rendering them among the most highly refined fragrance oils available in the market.

Melt My Heart's range of Wax Melts are not only visually stunning and environmentally conscious, but they are also long-lasting and intensely fragrant. You will receive compliments on how amazing your home smells every time you use them!

For an even more enhanced fragrance experience, we also offer a Reed Diffuser or either a Room or Linen Spray that can be added to your home's fragrance range. These products are perfect for those who want to enjoy a continuous scent without having to worry about a flame or heat source.

Store fragrance oils in a cool, dark place away from direct sunlight and heat sources.

Keep the fragrance oils tightly sealed in their original containers to prevent evaporation and contamination.

Minimize the exposure of fragrance oils to air as much as possible. When using the oils, promptly close the container to prevent oxidation and maintain their freshness.

WHAT ARE FRAGRANCE OILS?
Fragrance oils are aromatic compounds used to add scent to various products. They are designed to mimic specific scents or create unique fragrances.

HOW ARE FRAGRANCE OILS DIFFERENT FROM ESSENTIAL OILS?
Fragrance oils are compositions designed to replicate specific scents, while essential oils are derived from plants and contain the natural fragrance of the source material. Essential oils are generally considered more natural, but fragrance oils offer a wider range of scents due to their nature.

CAN I USE A FRAGRANCE OIL DIRECTLY ON MY SKIN?
Fragrance oils are highly concentrated and can cause skin irritation or sensitization if applied directly to the skin.

HOW SHOULD FRAGRANCE OILS BE STORED?
Fragrance oils should be stored in a cool, dry place away from direct sunlight. Exposure to heat, light, and air can degrade the fragrance over time.

CAN I MIX DIFFERENT FRAGRANCE OILS TOGETHER?
Yes, fragrance oils can be blended or mixed together to create unique scents. However, it is important to test small quantities before making larger batches to ensure compatibility and avoid undesirable scent combinations.

At Melt my Heart, we understand that delivery charges can be a hassle. That's why we have designed our shipping policy to be as affordable and transparent as possible. Here's what you can expect when it comes to shipping costs and delivery times:

Flat Rate Shipping:

We offer a maximum flat rate of $7.95 for Nationwide Shipping, with the exception of Rural areas, which are charged at $10.75. This ensures that you know exactly what you'll be paying for shipping, without any surprises.

Free Shipping:

Spend $75 or more, and you'll qualify for free shipping. It's our way of rewarding you for your larger orders and making your shopping experience even more enjoyable.

Dispatch Time:

All orders are typically dispatched within 2-3 business days. However, please note that on rare occasions, due to unforeseen circumstances, it may take up to 5 days for your order to be shipped. Rest assured that if there are any significant delays beyond this timeframe, we will promptly notify you and provide an estimated shipping date.

Busy Periods:

During our busiest times of the year, we kindly ask for your patience as dispatch times may be slightly longer. We strive to fulfill orders as quickly as possible, and your understanding is greatly appreciated.

Tracking Numbers:

Once your order has been booked with the courier, we will send you a tracking number via email. This allows you to conveniently monitor the progress of your package until it reaches your doorstep.

Courier Service:

We entrust the delivery of your orders to NZ Post, a reliable and trusted courier service. They will handle the transportation of your package with care and professionalism.

Delivery Messages:

If you have any specific delivery instructions or messages, we will forward them to the Courier Driver through the delivery notes. Please note that while we will do our best to communicate your requests, we cannot guarantee that the drivers will always be able to accommodate them, as this aspect of the delivery process is beyond our direct control.

Shipping Address Verification:

To ensure smooth and accurate delivery, we kindly request that you carefully double-check your shipping address during the order placement. Orders are printed and dispatched using the details you provide, so accuracy is crucial.

We strive to provide affordable and reliable shipping services to enhance your shopping experience. If you have any further questions or concerns regarding our shipping policy, please feel free to reach out to our customer support team at support@meltmyheart.nz