Our Wax melt & Burner gift Boxes make gifting a breeze. Each set includes some of our hand-poured wax melts, burners, and accessories, neatly packed in a lovely gift box that can be sent directly to the recipient.

Our gift boxes make the perfect gift for any occasion. Whether you're looking for a birthday present, a thank-you gift, or a special treat for yourself, our gift boxes are sure to impress.

We understand that everyone has different budgets, so we've created gift boxes at various price points to suit all needs. Our options range from mini burners to larger burners, ensuring that there is a set for everyone.

We are committed to reducing our environmental impact, which is why we use eco-friendly packaging for our gift boxes. Our boxes are made from recycled materials and are fully recyclable, so you can feel good about your purchase knowing that you're supporting a sustainable business. 

Additionally, we can include a handwritten gift note upon request during checkout.

WHAT IS INCLUDED IN EACH BATH & BODY GIFT BOX?
Each gift box contains a selection of high-quality bath and body products, such as body washes, scrubs, lotions, and creams. The specific contents of each gift box may vary depending on the theme and scent.

CAN I CHOOSE THE PRODUCTS THAT GO INTO MY GIFT BOX?
No, our gift boxes are pre-designed and pre-packaged to ensure that you get the best selection of products. However, each gift box is carefully curated to include a range of luxurious and pampering bath and body products that are sure to delight your senses.

ARE THE PRODUCTS IN THEGIFT BOXES ALL NATURAL?
While we strive to include natural and organic ingredients in our products whenever possible, not all of our products are 100% natural. However, each product is carefully chosen for its high quality and effectiveness.

CAN I CUSTOMISE A GIFT BOX FOR A SPECIFIC OCCASION OR RECIPIENT?
At this time, we do not offer customization options for our gift boxes. However, we do offer a range of gift boxes with different themes and scents to suit a variety of occasions and preferences.

ARE YOUR GIFT BOXES ENVIRONMENTALLY FRIENDLY?
Yes, we are committed to reducing our environmental impact, which is why we use eco-friendly packaging for our gift boxes. Our boxes are made from recycled materials and are fully recyclable, so you can feel good about your purchase knowing that you're supporting a sustainable business.

DO YOU OFFER GIFT WRAPPING OR PERSONALISED MESSAGES WITH YOUR GIFT BOXES?
Yes, we offer gift wrapping for an additional fee, and you can also include a personalized message with your gift box at no extra cost. Simply add a note during the checkout process and we will include it with your gift box.

SHIPPING

Orders will typically leave our studio within 2 to 3 business days from the order date, although in some cases, unforeseen circumstances may cause a delay.

To obtain the most up-to-date information on estimated dispatch dates, please refer to the product pages, which we regularly update. If you are purchasing a gift or require the order by a specific date, we recommend checking the estimated dispatch date before placing your order.

We ship twice a day, Monday to Friday. Our courier packages are collected from our studio at 7:30 am and 4:30 pm on the same day. Once your order has been booked onto the courier, we will promptly send you a tracking number via email. While we will typically use NZ Post to ship all orders, we reserve the right to use any carrier.

Upon booking your order, we will send you a shipping confirmation email, which will include tracking information. We will also forward any delivery messages we receive to the courier driver via the delivery notes. Please note that we cannot guarantee that the drivers will act on written requests, as we do not have control over their actions.

In addition, please note that rural deliveries may take longer to be delivered, typically adding an extra 1-2 days to the delivery time frame. As such, we recommend allowing for additional time when placing orders to rural addresses.

Please ensure that you carefully check your shipping address when placing your order, as orders are printed and sent using the details that the customer has entered. If you notice any errors in your shipping address, please contact us as soon as possible to make corrections before your order is shipped.

RETURNS/REFUNDS

At Melt my Heart, we take pride in producing handcrafted products that are unique and may have slight variations between batches and individual items.

If you are not satisfied with your purchase, you may be eligible for a refund if the product is returned within 14 days of receiving your order. To qualify for a refund, the item must be in new and unused condition, with all original packaging and labels attached.

Please note that if you are returning the product due to a change of mind, such as not liking the scents you have chosen, the return postage costs will be your responsibility. However, if the items are defective, such as a lack of scent on inspection or due to breakage during transit, we will refund the return postage costs.

We want you to be aware that a minority of people may be less susceptible to some scents, and we cannot guarantee that all scents will suit everyone.

If you are eligible for a refund, you may choose to receive a refund to your original payment method or a store credit can be issued. Please let us know your preference when you initiate the return process.

To be eligible for a refund or store credit, the product needs to be returned within 14 days of your receiving your order. All