Frequently Asked Questions

I have tried to answer as many of the usual questions I do get regarding our products, but if you have any that aren't listed here, please contact us!

frequently asked questions

Soy Wax Melts
What is a Wax Melt?
Wax melts are scented pieces of wax, much like a candle but without the wick. We have an unbeatable range of scents and fragrances ranging from perfume to laundry.

How long do wax melts last?
One block from our Shimmer Melts or 4 Blocks from our Snap Bars can last up to 36 hours of scent! Wax melts are better than candles in terms of value for money.

How often should I change the wax in my wax warmer?
We recommend switching to a fresh wax melt ever 2-3 4 hour tea lights or 4 - 5 days in an electric warmer.

What wax melter should I use?
We recommend using an electric wax burners and plug in warmers for optimal scent throw but our wax melts can also be used in tea-light burners. 

What is scent throw? 
Scent throw is a term used to describe how strong the fragrance is and how quickly the scent travels. A good melt will fill the room with strong fragrance within 10 minutes of melting.

Do wax melts evaporate? 
Unlike candles, wax melts do not come into contact with a naked flame so do not evaporate. Simply burn the same piece of wax until you no longer can smell the scent and dispose of the residual wax.

How do you remove wax melts from a burner/warmer?
We have 2 favourite ways of removing wax melts from a wax burner. Firstly, we love to use cotton wool or cotton pads to soak up the molten wax and wipe the dish clean. Secondly, you can wait for the wax to set hard and run the dish under a warm tap so the wax pops out with ease. Make sure you completely dry your wax burner dish before using again.

How do you clean a wax warmer dish?
With both of our methods above you will be able to remove your wax with a clean dish every time.

Do you use bio-degradable glitter?
Yes we do!

Can I reuse wax melts?
Once the scent throw has gone, we recommend switching your wax melt for a fresh one. 

Where can I find your wax melt reviews?
We have over 300 5* reviews on our website. You can read them here.
Wash Fragrance Boosts
How do I use your wash boosts? 
Our wash boosts are designed to give your laundry a much loved and needed fragrance boost! Just add 1 scoop (Roughly 10 - 15gms of crystals) directly to your laundry load, do not place in the laundry or softener dispensers. Run your washing machine as normal and enjoy the subtle and enjoyable scent throughout your laundry. 

Does the scent last during drying? 
Yes, it does! Even if you're line drying or tumble drying, our fragrance boosts carry the scent throughout your laundry. They also have the added bonus of making your home smell subtle of whichever scent you chose if you're machine is within your home. 

Do they work in washer/dryer combo machines? 
They do! The scent will continue to fragrant your clothing no matter the type of machine you have. 

I have a front loader, will it work? 
Absolutely, they also have the added bonus of cleaning your machine at the same time. No more dank smells! 

Can I order a scent not listed? 
Yes, we have the option of choosing any of the Custom Wash Fragrance Boosts available and letting us know which scent you'd like.
Hanging Car Diffusers
How long do they last? 
Each car diffuser holds 10mls of fragrance, which usually lasts anywhere from 6 months to a year. This is depending on how often you refresh the scent. I recommend you refresh every 2 - 3 weeks depending. 

Are the reusable? 
Absolutely! We believe in reusing almost everything we sell. You can choose a new scent or the same as before. It is recommended that if you are changing the scent, to give your diffuser a bit of a wash through hot soapy water and allow to dry completely before adding a new scent.
How long do they last? 
Each car diffuser holds 10mls of fragrance, which usually lasts anywhere from 6 months to a year. This is depending on how often you refresh the scent. I recommend you refresh every 2 - 3 weeks depending. 

Are the reusable? 
Absolutely! We believe in reusing almost everything we sell. You can choose a new scent or the same as before. It is recommended that if you are changing the scent, to give your diffuser a bit of a wash through hot soapy water and allow to dry completely before adding a new scent.
LED Electric Warmers
Are these plug in?
Our range of electric warmers are completely electric! They come with a power cord and plug suitable for NZ plugs and voltage.

Making them safe to use. Are they expensive to run?They use very little voltage to run, and are inexpensive to use. Around 0.05c to 0.10c per hour.

Room Sprays
How do I use a Room Spray?
Before using your Room Spray, shake it well for maximum fragrance. We recommend spraying in various directions in the center of the room, and away from hard surfaces.

How long does the fragrance last?
There is no simple answer here, it depends upon the environment in which you share it, the size of the room, the existing scent and contents within. Typically it will remain for you to enjoy for a few hours.

Can I use your room sprays on fabrics?
Yes, you can. We recommend a distance of 20cm to 30cm between the bottle and the fabrics you wish to freshen up.

What ingredients are in your room sprays?
We use a water blend in our room sprays, alongside a mixture of our beautiful fragrance oils, non-toxic surfactant, which means no sticky or oily residue, as well as being skin safe and perfect for diffusing scent across the home!

Can I buy refills?
Yes.  Our refills come in a 250ml PET bottle with a wadded closure to prevent leakage.  (PET is recyclable and highly sustainable.)
Ordering
How can I place my order?
To place an order or simply browse our products, peruse our various product ranges and fragrances online!

You can add and manage items in your cart and securely checkout online, using Credit or Debit card, PayPal, Shop pay and Apple pay.

We also have other payment options that allow you to receive your products now and pay for them over easy no interest installments - Laybuy, Afterpay and ZIP.

Can I send a gift to someone at a different address?
Yes – simply enter the recipient’s name and address in the delivery section of checkout and we will send your gift straight to them.We also have the option to select gift wrapping when you checkout.

How will I know if my order has been processed?
We’ll send you an email confirmation as soon as your order has been placed to let you know we’ve received it and are ready to start preparing your parcel.

You will also receive a second email once your order has been dispatched to let you know that your parcel is on its way!Alternatively, you can check your order's status by logging into your account and view your order or previous orders.

How will my order be sent?
Your orders will be lovingly and carefully packaged in reusable packaging. Depending on your order, you will receive it in either a biodegradable satchel (DLE, A5 or A4 size) or one of our Kraft Packaging Boxes.

You will find your package is protected using shredded paper or recycled bubble wrap. Please reuse your bubble wrap or send it back to us!

When will I receive my order?
Your parcel will be sent via NZ Post and you can track your parcel here.

North Island delivery time frame is within 1-2 working days.
South Island delivery time frame is withing 2 - 3 working days.
Rural Addresses, allow for an additional day or two.

What if I want to make a change to my order?
If you need to cancel or amend your order, please contact us as soon as possible after placing your order on admin@meltmyheart.nz and include your order number.

*Please note, orders cannot be amended or cancelled after being dispatched.

What do I do if something is wrong with my order?
We work tirelessly to ensure that you are happy with your order and will do everything within our power to sort things out.

Please get in touch with us via our online Contact form, or email us at admin@meltmyheart.nz.
Loyalty Rewards
Do you have a Loyalty Program?
In august 2021, we upgraded our loyalty program on our website – which means you can earn fantastic ‘Hearts’ with every order you place.

There are extra ways to earn hearts and even more ways to enjoy great discounts and rewards as a thank you for your loyalty!

You have full control over your hearts and can exchange them for discount codes to use on the website whenever you like!

How many hearts will I earn when I place an order?
You’ll receive 1 Heart for every $1 spent, and we will always ensure that your lifetime spend on the site is reflected in your points.

E.g. if you have spent $50.00, you will have 50 hearts in your account, plus an extra 65 for creating an account.

How do I see how many "Hearts" I have?
To access your account, all you need to do is log into your online account on the website (top right hand corner), and then click the "Earn Rewards" button to the right of the screen. This will then show your points balance and allow you to create discount coupons etc.

Note: Even though you may have placed a number of orders on our website, it won’t necessarily mean you will automatically have an account set up. If you don't yet have an online account, all you need to do is create one with the email address you used to checkout and you'll also get an extra 65 rewards points just for registering your account!

When can I spend my points?
As soon as you have accumulated 150 Hearts, you can exchanged your points for your first discount code. 150 Hearts = $5 OFF, 185 Hearts = Free Shipping discount code etc.

To access your points and vouchers, simply click on the "Earn Rewards" tab to the right of the screen, and once logged in you'll see an option to Get Rewards.

I'd like to refer a friend
Word of mouth is so essential to a small business and we want to reward you for your support!

Refer a friend today and you'll receive a $10 code for every friend you refer who spends over $15.00.

Click the "Earn Rewards" tab on the right of the screen and select Refer Friend to find your unique and personal link to share to your friends and family.
Shipping
How much does delivery cost?
We offer Flat Rate Shipping to Non Rural addresses for $6.50 and to Rural addresses for $8.35. These are sent out non-signature, If you require your orders to be signed for on delivery, the flat rate shipping cost for Non Rural addresses is $7.50 and for Rural Addresses $9.50.

We also have Free Shipping on all orders when you spend $55 or more.

Can I combine two orders?
Yes, you can if your first order has not been dispatched yet.  Just select the Pickup option when you are on the shipping page and we will combine your orders together.

What do I do if my order is missing?
If your tracking information shows your order has been delivered but you haven’t received it please contact NZ Post by filling in their Contact form or call them on 0800 501 501. (Monday to Friday - 8am to 6pm, excluding public holidays.)

If they can’t locate your parcel we can arrange an insurance claim to get a replacement sorted.

PLEASE NOTE: If you have given NZ Post Authority to Leave (ATL), or by giving instructions such as “leave at front door” then NZ Post will take no responsibility for missing parcels and will reject any insurance claims for replacement.

Our standard method of service is ‘non-signature required’ so unless you give ATL instructions the courier driver should ask you or someone at the delivery address to sign for your order.

Do you ship Internationally?
We do not ship internationally sorry. This includes Australia and the Pacific Islands.
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