FAQ

I have tried to answer as many of the usual questions I do get regarding our products, but if you have any that aren't listed here, please contact and let me know!

SOY WAX MELTS

How long do your melts last?
At Melt my Heart, we ensure each lot of melts holds the maximum amount of fragrance possible, which allows you to have one of the longest lasting aromas around.  Each Clamshell is jampacked with fragrance, giving you up to 300 hours of fragrance for your home.
Please Note: If you are melting your melts in a large open plan area, they will not last as long as if you had them in a smaller area.

Can I use your melts in my electric burner from somewhere else?
Our melts are designed to be used in any electric warmer and/or tealight burner.

What kind of wax do you use?
We use a specialised soy wax developed for making soy melts, this allows us to ensure you get the best quality for money, which is GMO-FREE, contains NO paraffin and NO unnatural additives. Soy waxes are biodegradable, renewable and environmentally safe.  Imported direct from the USA and is botanically based wax, which outperforms other waxes in all aspects of soy wax melts.

What type of fragrance oil do you use?
We use only highly purified fragrance oils sourced directly from the USA and guaranteed to be 100% Phthalate free.

How do I use soy wax melts?
Place one cube into the bowl of a tea light burner (do not add water) or into an electric warmer (We have a great range of Aroma Glow Electric Warmers available).  As the wax starts to melt, the aroma will begin to waft through your office/home.

Why does the melts change colour or look discoloured?
This is not uncommon for soy wax melts, they tend to sometimes frost and change, which doesn't change the scent throw of your melts.  It's because we use only the highest grade of soy wax available.

How do I make my melts last longer?
Unused melts should stay in your refrigerator (This allows the cold to seal in the scent and also allows your melt to melt down slower, and releasing the scent).  I recommend burning the melt for at least 3 hours at a time, but no longer then 4.5 hours.

All our scented soy wax melts are made loving by hand in Te Aroha, Waikato.

WASH FRAGRANCE BOOSTS

How do I use your wash boosts?
Our wash boosts are designed to give your laundry a much loved and needed fragrance boost!  Just add 1 scoop (Roughly 10 - 15gms of crystals) directly to your laundry load, do not place in the laundry or softener dispensers.  Run your washing machine as normal and enjoy the subtle and enjoyable scent throughout your laundry.

Does the scent last during drying?
Yes, it does!  Even if you're line drying or tumble drying, our fragrance boosts carry the scent throughout your laundry.  They also have the added bonus of making your home smell subtle of whichever scent you chose if you're machine is within your home.

Do they work in washer/dryer combo machines?
They do!  The scent will continue to fragrant your clothing no matter the type of machine you have.

I have a front loader, will it work?
Absolutely, they also have the added bonus of cleaning your machine at the same time.  No more dank smells!

Can I order a scent not listed?
Sure!  Just message the page or email to request, we can only do the wash boosts in any of the 30 fragrances we have available.

HANGING CAR DIFFUSERS

How long do they last?
Each car diffuser holds 10mls of fragrance, which usually lasts anywhere from 6 months to a year.  This is depending on how often you refresh the scent.  I recommend you refresh every 2 - 3 weeks depending.

Are the reusable?
Absolutely!  We believe in reusing almost everything we sell.  You can choose a new scent or the same as before.  It is recommended that if you are changing the scent, to give your diffuser a bit of a wash through hot soapy water and allow to dry completely before adding a new scent.

AROMA GLOW ELECTRIC WARMERS

Are these plug in?
Our range of electric warmers are completely electric! They come with a power cord and plug suitable for NZ plugs and voltage. Making them safe to use.

How hot do they get?
Each electric warmer comes with a 25W Halogen Lamp, and generally don't get more than 45 degrees celcius when on.

Are they expensive to run?
They use very little voltage to run, and are inexpensive to use.  Around 0.05c to 0.10c per hour.