How can I place my order?
To place an order or simply browse our products, peruse our various product ranges and fragrances online!
You can add and manage items in your cart and securely checkout online, using Credit or Debit card, PayPal, Shop pay and Apple pay.
We also have other payment options that allow you to receive your products now and pay for them over easy no interest installments - Laybuy, Afterpay and ZIP.
Can I send a gift to someone at a different address?
Yes – simply enter the recipient’s name and address in the delivery section of checkout and we will send your gift straight to them.We also have the option to select gift wrapping when you checkout.
How will I know if my order has been processed?
We’ll send you an email confirmation as soon as your order has been placed to let you know we’ve received it and are ready to start preparing your parcel.
You will also receive a second email once your order has been dispatched to let you know that your parcel is on its way!Alternatively, you can check your order's status by logging into your account and view your order or previous orders.
How will my order be sent?
Your orders will be lovingly and carefully packaged in reusable packaging. Depending on your order, you will receive it in either a biodegradable satchel (DLE, A5 or A4 size) or one of our Kraft Packaging Boxes.
You will find your package is protected using shredded paper or recycled bubble wrap. Please reuse your bubble wrap or send it back to us!
When will I receive my order?
Your parcel will be sent via NZ Post and you can track your parcel here.
North Island delivery time frame is within 1-2 working days.
South Island delivery time frame is withing 2 - 3 working days.
Rural Addresses, allow for an additional day or two.
What if I want to make a change to my order?
If you need to cancel or amend your order, please contact us as soon as possible after placing your order on firstname.lastname@example.org and include your order number.
*Please note, orders cannot be amended or cancelled after being dispatched.
What do I do if something is wrong with my order?
We work tirelessly to ensure that you are happy with your order and will do everything within our power to sort things out.
Please get in touch with us via our online Contact
form, or email us at email@example.com.