Frequently Asked Questions

I have tried to answer as many of the usual questions I do get regarding our products, but if you have any that aren't listed here, pleasecontact us!

frequently asked questions

Soy Wax Melts
What is a Wax Melt?
Wax melts are scented pieces of wax, much like a candle but without the wick. We have an unbeatable range of scents and fragrances ranging from perfume to laundry.

How long do wax melts last?
One block from our Shimmer Melts or 4 Blocks from our Snap Bars can last up to 36 hours of scent! Wax melts are better than candles in terms of value for money.

How often should I change the wax in my wax warmer?
We recommend switching to a fresh wax melt ever 2-3 4 hour tea lights or 4 - 5 days in an electric warmer.

What wax melter should I use?
We recommend using an electric wax burners and plug in warmers for optimal scent throw but our wax melts can also be used in tea-light burners. 

What is scent throw? 
Scent throw is a term used to describe how strong the fragrance is and how quickly the scent travels. A good melt will fill the room with strong fragrance within 10 minutes of melting.

Do wax melts evaporate? 
Unlike candles, wax melts do not come into contact with a naked flame so do not evaporate. Simply burn the same piece of wax until you no longer can smell the scent and dispose of the residual wax.

How do you remove wax melts from a burner/warmer?
We have 2 favourite ways of removing wax melts from a wax burner. Firstly, we love to use cotton wool or cotton pads to soak up the molten wax and wipe the dish clean. Secondly, you can wait for the wax to set hard and run the dish under a warm tap so the wax pops out with ease. Make sure you completely dry your wax burner dish before using again.

How do you clean a wax warmer dish?
With both of our methods above you will be able to remove your wax with a clean dish every time.

Do you use bio-degradable glitter?
Yes we do!

Can I reuse wax melts?
Once the scent throw has gone, we recommend switching your wax melt for a fresh one. 

Where can I find your wax melt reviews?
We have over 300 5* reviews on our website. You can read them here.
Wash Fragrance Boosts
How do I use your wash boosts? 
Our wash boosts are designed to give your laundry a much loved and needed fragrance boost! Just add 1 scoop (Roughly 10 - 15gms of crystals) directly to your laundry load, do not place in the laundry or softener dispensers. Run your washing machine as normal and enjoy the subtle and enjoyable scent throughout your laundry. 

Does the scent last during drying? 
Yes, it does! Even if you're line drying or tumble drying, our fragrance boosts carry the scent throughout your laundry. They also have the added bonus of making your home smell subtle of whichever scent you chose if you're machine is within your home. 

Do they work in washer/dryer combo machines? 
They do! The scent will continue to fragrant your clothing no matter the type of machine you have. 

I have a front loader, will it work? 
Absolutely, they also have the added bonus of cleaning your machine at the same time. No more dank smells! 

Can I order a scent not listed? 
Yes, we have the option of choosing any of the Custom Wash Fragrance Boosts available and letting us know which scent you'd like.
Hanging Car Diffusers
How long do they last? 
Each car diffuser holds 10mls of fragrance, which usually lasts anywhere from 6 months to a year. This is depending on how often you refresh the scent. I recommend you refresh every 2 - 3 weeks depending. 

Are the reusable? 
Absolutely! We believe in reusing almost everything we sell. You can choose a new scent or the same as before. It is recommended that if you are changing the scent, to give your diffuser a bit of a wash through hot soapy water and allow to dry completely before adding a new scent.
 LED Electric Warmers
Are these plug in?
Our range of electric warmers are completely electric! They come with a power cord and plug suitable for NZ plugs and voltage. Making them safe to use. 

Are they expensive to run?
They use very little voltage to run, and are inexpensive to use. Around 0.05c to 0.10c per hour.
Room Sprays
Coming soon.
Reed Diffusers
Coming soon