Our shipping rates are as follows:
Flat Rate Shipping: $7.50 for Nationwide and $10.00 for Rural areas.
Free Shipping: Spend $89 or more to qualify for free shipping

We typically dispatch all orders within 2-3 business days. In rare cases, it may take up to 5 days for your order to be shipped. If there are any significant delays, we will notify you and provide an estimated shipping date.

We entrust the delivery of your orders to NZ Post, a reliable and trusted courier service.

Yes, once your order has been booked with the courier, we will send you a tracking number via email. You can also track your order by entering your email and order number here. This allows you to conveniently monitor the progress of your package until it reaches your doorstep.

Yes, you can provide delivery instructions or messages in the delivery notes during checkout. While we will do our best to communicate your requests, please note that the drivers may not always be able to accommodate them.

If your package does not arrive within the expected timeframe, please check the tracking information and contact us with your order number. We will do our best to assist you and send replacement items if necessary.

Currently, we only offer shipping within New Zealand. We do not offer international shipping at this time.

We accept all major credit cards, including Visa, Mastercard, and American Express. We also accept payment through PayPal.

Certainly! We offer convenient Buy Now, Pay Later options through Laybuy, Zip, or Afterpay. Explore their various terms and payment plans by clicking here.

If you encounter a payment error during the checkout process, please double-check your payment information and try again. If the issue persists, please contact customer support team for further assistance at support@meltmyheart.nz.

Yes, we can provide an invoice for your order upon request. Please contact customer support with your order details and we will be happy to assist you.

We offer refunds for eligible returns and cancellations. Please refer to our Returns & Refunds for more information.

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If you believe your items are damaged or faulty, please contact us as soon as possible with your order number and images of the products. We will evaluate the issue and advise on further action. In some cases, we may ask you to return the item to us for assessment and provide a replacement or refund.

Yes, we offer a 14-day money-back guarantee. If you are not satisfied with your purchase, you can return the items to us within 14 days of purchase in their original condition and packaging for a full refund. Please note that return postage is covered by the customer.

Gift cards, sale/clearance items, mystery boxes, and made-to-order wax melts in scents you have personally chosen are non-refundable. Please check our refund policy for more details.

Prior to returning any items, please contact us via email to notify us of your intent and reason for the return. Once we've received your item and inspected it, we will process your refund. The refund will be returned to the original method of payment within 2 working days. Please note that shipping costs are non-refundable and will be deducted from the refund amount.

If you wish to return items after the 14-day period, a partial refund may be granted at the discretion of our customer care team. We recommend checking your items within 14 days of delivery to ensure enough time for any returns to be processed.