• Nontoxic and biodegradable: Our Wash Boosts contain no sulphates, parabens, or harsh chemicals. They are completely safe for both you and the environment. The use of biodegradable salt crystals ensures that scents are spread evenly throughout your clothes, without the need for toxic chemicals.

• Eco-friendly Packaging: When it comes to packaging, our Wash Boosts are wrapped in eco-friendly paper material. The packaging is equipped with a 100% biodegradable lining, ensuring minimal environmental impact. Moreover, the pouch is designed with a user-friendly zip closure, providing effortless access and allowing for optimal freshness of the Wash Boost.

• Multi-purpose: Our Wash Boosts not only softens fabrics and prevents colour bleeding, but it also acts as an odour eliminator and helps clean your washing machine. It provides a complete laundry solution.

• Long-lasting fragrance: Delight in a prolonged, rejuvenating aroma on your laundry with the help of our Wash Boosts. These remarkable additions not only infuse your clothes with a delightful scent, but they also eliminate unwanted odours and assist in keeping your washing machine clean.

• TTake your laundry to the next level with our Custom Wash Boosts. Personalize your experience by selecting a captivating fragrance from our diverse collection of scents.

To elevate your laundry experience, simply incorporate 1-2 scoops of our Wash Boost into your washing machine, in addition to your usual detergent. In the case of heavily soiled clothes or larger loads, feel free to customise the amount as needed. Rest easy, as our Wash Boosts are compatible with all fabrics and colours.

To maintain the quality of our Wash Boosts, ensure it is stored in a cool and dry place, away from direct sunlight. Consider using an airtight container or keeping it in its original packaging as recommended, to prevent moisture and humidity from affecting its effectiveness.

To achieve the best possible results, it is recommended to utilise our Wash Boosts within a time frame of 12-18 months.

Biodegradable Salt Crystals, Fragrance Oil

With the exception of our Monthly Subscription Box, all other subscription products are dispatched within our standard delivery time frame.

CANCEL ANYTIME:
You have the option to manage your subscription through the Subscriber Portal, where you can either cancel or pause it. By doing so, you will prevent any upcoming recurring charges. In the case of customers with a minimum time commitment, you can choose to cancel or pause your subscription once the minimum duration has been fulfilled.

SUBSCRIPTION PORTAL:

You have the flexibility to modify your subscription through the Subscriber Portal whenever you need to. Within the portal, you can easily update your shipping address, revise payment details, track the products you've ordered, access your order history, and even temporarily pause or cancel your subscription.

WHAT ARE A WASH BOOSTS?
Wash Boosts are a laundry additive that is crafted to imbue every load of laundry with a sublime and captivating aroma.

HOW DO I USE WASH BOOSTS?
Simply add 1 to 2 scoops of our Wash Boosts to the drum of your washing machine, along with your laundry. Still use your regular detergent, however we recommend you use an unscented one.To make your laundry extra fresh and fragrant, feel free to add more scoops.

ARE WASH BOOSTS SAFE FOR ALL FABRICS?
Yes, our Wash Boosts are safe for use on all fabrics, including delicates and activewear. However, it is always recommended to follow the care instructions on your clothing labels.

CAN I USE WASH BOOSTS WITH TANK WATER/SEPTIC TANKS?
Yes, you can. Because they're made with biodegradable salts, they're safe to use with tank water and septic tanks.

CAN I USE WASH BOOSTS WITH A FRONT LOADER?
Yes, our Wash Boosts are safe to use with both front-loading and top-loading washing machines. It also has an added benefit of cleaning both types of machines, specifically front loaders.

DO WASH BOOSTS CONTAIN ANY HARSH CHEMICALS?
No, our Wash Boosts are made without the use of any harsh chemicals such as chlorine, phosphates, or optical brighteners.

DOES THE SCENT LAST EVEN IF I USE A DRYER?
Yes, it does!  Even if you're line drying or tumble drying, our Wash Boosts carry the scent throughout your laundry.  They also have the added bonus of making your home smell subtle of whichever scent you chose if you're machine is within your home.

DO THEY WORK IN WASHER/DRYER COMBO MACHINES?
They do!  The scent will continue to fragrant your clothing no matter the type of machine you have.

CAN I USE WASH BOOSTS WITH CLOTH DIAPERS?
Wash Boosts are safe to use on cloth diapers. It can help to remove those stay behind odours from cloth diapers.

ARE WASH BOOSTS ECO-FRIENDLY?
Yes, our Wash Boosts are eco-friendly and made with natural ingredients. They are also packaged in a recyclable pouch, making it an environmentally conscious choice for your laundry routine.

CAN I ORDER ANY SCENT?
You can personalise your experience by picking a captivating fragrance from our diverse range of scents and selecting any sized Custom Order Wash Boost.

SHIPPING

Orders usually ship from our studio within 2 to 3 business days of the order date. However, unforeseen circumstances may occasionally cause delays.

For the most up-to-date dispatch dates, please refer to the regularly updated product pages. If you need the order by a specific date or it's a gift, we recommend checking the estimated dispatch date before ordering.

We ship orders Monday to Friday. Although NZ Post is our preferred carrier, we reserve the right to utilize other carriers when necessary.

Once your order is confirmed with the courier, we will send you an email containing the necessary tracking information. Any messages we receive regarding your delivery will be forwarded to the courier driver through the delivery notes. However, please be aware that we do not have control over the drivers' actions and cannot guarantee compliance with written requests.

Please note that deliveries to rural areas may experience longer delivery times, typically adding an extra 1-2 days to the expected timeframe. As a result, we suggest allowing for additional time when placing orders to rural addresses.

We use the address provided by the customer to print labels and ship packages. If you find any mistakes in your address, please reach out to us right away so that we can make the necessary changes before shipping.

RETURNS/REFUNDS

We at Melt my Heart are dedicated to meticulously crafting our products, ensuring that each one is truly one-of-a-kind. Please note that due to the artisanal nature of our process, there may be slight variations between batches and individual items.

In the event that you are not fully satisfied with your purchase, you may qualify for a refund by returning the product within 14 days of receiving your order. Please note that the item must be unused and in its original condition, with all packaging and labels still attached.

Please be aware that if you choose to return the product due to a change of mind, such as not liking the scents you have selected, you will be responsible for the return postage costs. However, if the items are found to be defective, for example, lacking scent upon inspection or due to breakage during transit, we will reimburse the return postage costs.

Kindly be aware that a small portion of people may have a reduced susceptibility to certain scents, and we cannot ensure that all scents will be suitable for everyone.

In the event that you meet the requirements for a refund, you can select either a refund to your original payment method or a store credit. Kindly inform us of your choice when you initiate the return process.