Our reed diffusers are crafted with utmost care and attention to detail. We take pride in using high-quality ingredients and materials to ensure a luxurious and long-lasting fragrance experience.

Our reed diffusers are designed to provide a long-lasting aromatic experience. We use high-quality fragrance oils that slowly release their delightful scents over time. This means you can enjoy the invigorating or calming aromas for weeks on end, creating a soothing and welcoming atmosphere in your home.

Our reed diffusers are made from non-toxic ingredients, ensuring a safe and healthy environment for you and your loved ones. You can indulge in the exquisite fragrances without worrying about harmful chemicals or allergens. It's a worry-free way to create a delightful ambiance.

Our reed diffusers are incredibly easy to use. Simply insert the reeds into the scented oil, and let them work their magic. There's no need for matches, lighters, or electricity. They require minimal maintenance, with occasional reed flipping to refresh the fragrance. It's a convenient and hassle-free way to enjoy a continuous aroma without any effort.

Our reed diffusers make for wonderful gifts that are sure to delight and inspire. Whether for birthdays, housewarmings, or special occasions, they are a thoughtful and unique present that shows you care.

Choose a location for your reed diffuser that is away from direct sunlight, heat sources, and drafts.

Consider placing it in an area where the fragrance can disperse freely, such as near a doorway or in the center of a room.

When first setting up your reed diffuser. Take the reeds provided and insert them into the bottle, allowing them to soak in the fragrance oil for a few hours. After that, you can flip the reeds if you desire a stronger scent. Make sure to handle the reeds with care to avoid any spills or damage.

To maintain a consistent fragrance release, flip the reeds every one to two weeks. Gently remove the reeds from the diffuser and turn them upside down before placing them back in the bottle. This helps to refresh the scent and maximize the diffuser's lifespan.

Take care when moving or handling the reed diffuser to prevent any accidental spills. Hold the bottle securely and avoid tipping it over. If spills occur, immediately clean them up with a cloth or paper towel to prevent damage to surfaces.

If you wish to change the fragrance or if the diffuser has been in use for several months, it's a good idea to clean the bottle before refilling it. Empty any remaining oil and rinse the bottle with warm water. Let it dry completely before adding new fragrance oil and reinserting the reeds.

When your reed diffuser starts to run low on fragrance oil, you can refill it to continue enjoying the aroma.

Always keep your reed diffuser out of reach of children and pets. Avoid contact with eyes, skin, and clothing, as the fragrance oils can cause irritation. If any adverse reactions occur, discontinue use immediately and seek medical advice if necessary.

WHAT IS A REED DIFFUSER?
A reed diffuser is a type of home fragrance product that consists of a glass or ceramic container filled with scented oils and a bundle of reeds. The reeds absorb the fragrance oil and release it into the air, providing a long-lasting and continuous scent.

HOW DOES A REED DIFFUSER WORK?
The reeds in a diffuser act as wicks, drawing up the scented oil from the container and releasing the fragrance into the air through their porous ends. The oil then evaporates, dispersing the scent throughout the room.

HOW LONG DOES A REED DIFFUSER LAST?
The lifespan of a reed diffuser depends on factors such as the size of the container, the quality of the fragrance oil, and the environment in which it is placed. On average, a reed diffuser can last anywhere from 1 to 3 months.

HOW CAN I MAKE A REED DIFFUSER LAST LONGER?
To extend the life of your reed diffuser, you can follow these tips:
- Choose a larger container with more reeds, as it will hold more oil and release a stronger scent.
- Place the diffuser in a smaller room or a less ventilated area to slow down the evaporation process.
- Flip the reeds regularly to refresh the scent and increase the diffusion.

CAN I ADJUST THE STRENGTH OF THE FRAGRANCE?
Yes, you can control the intensity of the fragrance by adjusting the number of reeds you place in the container. The more reeds you use, the stronger the scent will be. If you prefer a lighter fragrance, simply remove a few reeds from the diffuser.

ARE REED DIFFUSERS SAFE TO USE?
Reed diffusers are generally considered safe when used as directed. However, it's important to keep them out of the reach of children and pets and avoid contact with the skin or eyes. Also, be cautious about placing them on delicate surfaces, as the fragrance oil may cause damage or stains.

WHERE CAN I BUY REFILLS OR MORE STICKS?
We have refill bottles and replacement sticks available here.

HOW DO I CLEAN A REED DIFFUSER?
To clean a reed diffuser, first, remove the reeds from the container. Then, pour out any remaining oil and rinse the container with warm soapy water. Wipe the inside of the container with a clean cloth or sponge, and let it dry completely before refilling it with new oil and reinserting the reeds.

SHIPPING

Orders will typically leave our studio within 2 to 3 business days from the order date, although in some cases, unforeseen circumstances may cause a delay.

To obtain the most up-to-date information on estimated dispatch dates, please refer to the product pages, which we regularly update. If you are purchasing a gift or require the order by a specific date, we recommend checking the estimated dispatch date before placing your order.

We ship twice a day, Monday to Friday. Our courier packages are collected from our studio at 7:30 am and 4:30 pm on the same day. Once your order has been booked onto the courier, we will promptly send you a tracking number via email. While we will typically use NZ Post to ship all orders, we reserve the right to use any carrier.

Upon booking your order, we will send you a shipping confirmation email, which will include tracking information. We will also forward any delivery messages we receive to the courier driver via the delivery notes. Please note that we cannot guarantee that the drivers will act on written requests, as we do not have control over their actions.

In addition, please note that rural deliveries may take longer to be delivered, typically adding an extra 1-2 days to the delivery time frame. As such, we recommend allowing for additional time when placing orders to rural addresses.

Please ensure that you carefully check your shipping address when placing your order, as orders are printed and sent using the details that the customer has entered. If you notice any errors in your shipping address, please contact us as soon as possible to make corrections before your order is shipped.

RETURNS/REFUNDS

At Melt my Heart, we take pride in producing handcrafted products that are unique and may have slight variations between batches and individual items.

If you are not satisfied with your purchase, you may be eligible for a refund if the product is returned within 14 days of receiving your order. To qualify for a refund, the item must be in new and unused condition, with all original packaging and labels attached.

Please note that if you are returning the product due to a change of mind, such as not liking the scents you have chosen, the return postage costs will be your responsibility. However, if the items are defective, such as a lack of scent on inspection or due to breakage during transit, we will refund the return postage costs.

We want you to be aware that a minority of people may be less susceptible to some scents, and we cannot guarantee that all scents will suit everyone.

If you are eligible for a refund, you may choose to receive a refund to your original payment method or a store credit can be issued. Please let us know your preference when you initiate the return process.

To be eligible for a refund or store credit, the product needs to be returned within 14 days of your receiving your order. All