Melt My Heart takes great care in crafting our line of wax melts, using a special blend of high-quality fragrance oils and soy wax to provide you with over 60 hours of delightful fragrance per product!

We are committed to sustainability and avoiding plastic packaging. Our wax melts are either wrapped in cellulose film, which is a biodegradable and compostable plastic, or packaged in glass jars.

Our wax melts are not just fragrant, but also visually stunning, featuring shimmering and colorful bits that add a touch of sparkle to your life.

We take pride in our unique blend of soy wax, which we have been using for over six years. Our wax is of the highest grade, 100% biodegradable and cruelty-free, and free of harmful toxins.

Our melts are designed for ease of use. Simply break off a segment or select 5-6 mini teddies or Dinos and place them in your warmer or burner.

Melt My Heart's range of Wax Melts are not only visually stunning and environmentally conscious, but they are also long-lasting and intensely fragrant. You will receive compliments on how amazing your home smells every time you use them!

For an even more enhanced fragrance experience, we also offer a Reed Diffuser or either a Room or Linen Spray that can be added to your home's fragrance range. These products are perfect for those who want to enjoy a continuous scent without having to worry about a flame or heat source.

It is important to use appropriate wax melt burners/warmers when using Melt My Heart Wax Melts.

Ensuring safety is of utmost importance, and it is crucial to never leave the burner unattended. To use our Shimmer Melt Bars or Galaxy Snap Bars, simply break off one or two segments. Alternatively, for smaller burners, select four - six Mini Teddy Bears or Dinos. Place the chosen wax pieces in either an Electric Wx Melter or if using a wax burner light a tealight underneath. Use new tealights until the scent is no longer noticeable, typically around 30 hours. Avoid overfilling the wax burner and use only one or two cubes to ensure optimal performance.

The strength of the fragrance will depend on the size and temperature of the room as well as the amount of wax used. For optimal results, keep your windows closed while burning the wax. Once the candle has burned down, wait for it to cool down before removing it from the holder.

Removing used and old wax from your Warmer or Burner is essential. To do so, use a cotton ball or pad soaked in water or alcohol. Never use cleaning wipes or chemicals to clean the burner as they may cause damage or injury. Avoid using metal or sharp objects to clean out the wax as it may crack or damage the burner, or cause injury.

To ensure safety, keep the product away from children. Although some items may look edible, they are not, so do not ingest them.

We strongly advise following the instructions provided in this listing to maximize safety while using the product.

Size does matter!

Well, the size of your room and your burner. Which isn’t a problem because we've got a diverse range of wax melts to accommodate different sizes. And when it comes to scents, we've got you covered with options for that too, catering for both small or larger areas.

The differences between the various wax melts in our range:

Shimmer Melt Bars (55g)

Our delightful Melt Bars are packed with fragrance and can last up to an impressive 60 hours. By taking just one segment from our five segment bars or two segments from the 10 segmented ones, you can enjoy the scent for up to 12 hours. We recommend using these bars in warmers or burners that have a large or deep dish to prevent any overflowing or damage.

Galaxy Snap Bars (90g)

The Galaxy Snap Bars are true stars in the world of wax melts. These generous bars are packed full of fragrance and can offer a scent throw that lasts up to an amazing 95 hours. The most common design has 24 snappable squares, perfect for smaller warmers or burners. To create the perfect ambiance, we recommend using 3 to 5 squares, depending on the size and depth of the dish. Each individual square lasts up to 2 hours. The other designs that don’t have thew squares, we suggest using a knife or one of our wax cutters to cut the bar into 6 sections lengthwise. Each section will then equal 3 to 5 squares.

Mini Dinos & Teddy Bears (95g)

Looking for an adorable addition to your melting experience? Our Mini Dinos and Teddy Bears are just what you need! These charming melts can be used in any size warmer or burner. Melting five to seven of them at once will release their delightful scent for up to 8 hours. The entire jar or refill bag of Minis can release your fragrance for up to 100 hours!

Mini Birthday Tubs (140g)  [Release Date - 01 September 2023]

Our Mini Tubs offer a unique melting experience, allowing you to customise the amount of wax you use in your warmer or burner. With a knife or one of our wax cutters, you can cut or shave the desired amount from the block of wax. The total amount of wax you use is completely up to you! These Mini Tubs of Wax can last up to an impressive 150 hours, ensuring that your space will be embraced by delightful scents for a long time.

Sample Hearts (160g per Box/20 individual hearts)

Want to try out a fragrance before committing to a full-sized wax melt? Our Sample Hearts are perfect for discovering new scents. With 4 hearts that can last up to a total of 35 hours per scent choice, and lasting up to 175 hours per Sample Box, giving you plenty of time to fall in love with the aroma before exploring more options from our wax melt range.

At Melt my Heart, our aim is to provide you with the freedom to melt the way you want to and have the best melting experience possible. That's why we're all about creating wax melts that give you a powerful and long-lasting scent experience.

Each of our wax melts range packs a punch with high fragrance levels, filling your space with amazing smells. They even add a bit of shimmer and sparkle.

Indulge your senses and have your space smell and look absolutely delightful!

WHAT ARE WAX MELTS?
Wax melts are scented wax pieces that come in a variety of attractive shapes, colors, and sizes. When heated on the top of an oil burner, they exude a delightful aroma that fills the room. Unlike candles, wax melts do not require a wick to be lit. Depending on their form, they may be called wax tarts or cubes. However, our collection includes wax melts shaped as bars, hearts, and an assortment of adorable mini creatures.

HOW DO I USE WAX MELTS?
To enjoy wax melts, you will need an oil burner to heat them and release their fragrance. Simply place a couple of wax melts, adjusting the quantity based on your desired scent intensity, into the reservoir at the top of your burner.

If you're using an electric burner, refer to the provided instructions to turn it on. For a tea light oil burner, position a tea light in the designated recess at the bottom of the burner and ignite it. The heat from the flame will gradually melt the wax, allowing the scent to disperse.

To cease the fragrance release, extinguish the tea light flame or power off your electric burner.

HOW LONG DO WAX MELTS LAST?
The duration of wax melts can vary depending on their size and quantity. Our Shimmer Melt Bars offer a fragrance that lasts for up to 60 hours, while our Galaxy Snap Bars provide an impressive duration of up to 95 hours. For more detailed information about the burn time of our wax melts range, please refer to our comprehensive guide.

When melting wax melts, it's crucial to carefully read and follow the safety instructions provided with your burner or warmer. These instructions may include specific guidelines regarding the recommended usage time to ensure safety. Some burners may advise against exceeding a certain duration during a single continuous session.

DO WAX MELTS LOSE THEIR SCENT IF NOT USED?
Similar to other scented products, the fragrance and effectiveness of wax melts can be affected if left unused for an extended period. To ensure the best scent experience, we recommend using our wax melts within 12 months of purchase.

If you need to store your wax melts for an extended period, it is advisable to keep them in a cool and dry location. Protect them from direct sunlight or fluorescent light, as these can have adverse effects on the wax and its fragrance. By storing them properly, you can help maintain their quality and preserve their scent for future use.

HOW DO I CLEAN MY WAX WARMER OR BURNER?
To clean your wax warmer or burner, allow the wax to cool and harden, and then remove it from the warmer. You can then either wipe the inside of the dish with a paper towel or cloth, or use a cotton ball or pad soaked in water or alcohol to remove any remaining wax. We do have other options for cleaning on our blog here.

CAN I MIX DIFFERENT WAX MELT SCENTS TOGETHER?
Yes, you can mix different scents together to create a custom fragrance. In fact, we encourage it with our Mixology Boxes. For those who are true mixologists at heart, we offer the option to choose five different scents. These scents come in our Mini Teddy bear shapes, which are perfectly sized for mixing and ideal for your blending needs. Just be sure to use only a few pieces of each scent to avoid overfilling the wax warmer.

CAN I REUSE USED WAX MELTS?
Once a wax melt has lost its fragrance, it cannot be reused. You will need to replace it with a new wax melt.

ARE WAX MELTS ENVIRONMENTALLY FRIENDLY?
Melt my Heart's wax melts are crafted with a strong commitment to environmental sustainability. Our wax melts are not only environmentally friendly but also biodegradable and non-toxic. The glitter we utilise is derived from a regenerated cellulose film specially designed to biodegrade. This film is made from renewable raw materials that are responsibly and sustainably sourced, adhering to the FSC® standards.

To achieve vibrant colours in our wax melts, we use Mica sourced through ethical, traceable, and environmentally friendly processes. Our fragrance oils are carefully selected, including those with an essential oil base and naturally derived ingredients. All of our ingredients, including fragrance oils, undergo distillation and purification processes to ensure the highest quality. Moreover, our wax melts are free from paraffin and alcohol, and we strictly refrain from animal testing.

At Melt my Heart, we prioritise both the well-being of our customers and the planet, ensuring that our wax melts are a sustainable and cruelty-free choice.

SHIPPING

Orders will typically leave our studio within 2 to 3 business days from the order date, although in some cases, unforeseen circumstances may cause a delay.

To obtain the most up-to-date information on estimated dispatch dates, please refer to the product pages, which we regularly update. If you are purchasing a gift or require the order by a specific date, we recommend checking the estimated dispatch date before placing your order. 

We ship Monday to Friday. Once your order has been booked onto the courier, we will promptly send you a tracking number via email. While we will typically use NZ Post to ship all orders, we reserve the right to use any carrier. 

Upon booking your order, we will send you a shipping confirmation email, which will include tracking information. We will also forward any delivery messages we receive to the courier driver via the delivery notes. Please note that we cannot guarantee that the drivers will act on written requests, as we do not have control over their actions.

In addition, please note that rural deliveries may take longer to be delivered, typically adding an extra 1-2 days to the delivery time frame. As such, we recommend allowing for additional time when placing orders to rural addresses. 

Please ensure that you carefully check your shipping address when placing your order, as orders are printed and sent using the details that the customer has entered. If you notice any errors in your shipping address, please contact us as soon as possible to make corrections before your order is shipped.

RETURNS/REFUNDS

AtMelt my Heart, we take pride in producing handcrafted products that are unique and may have slight variations between batches and individual items.

If you are not satisfied with your purchase, you may be eligible for a refund if the product is returned within 14 days of receiving your order. To qualify for a refund, the item must be in new and unused condition, with all original packaging and labels attached.

Please note that if you are returning the product due to a change of mind, such as not liking the scents you have chosen, the return postage costs will be your responsibility. However, if the items are defective, such as a lack of scent on inspection or due to breakage during transit, we will refund the return postage costs.

We want you to be aware that a minority of people may be less susceptible to some scents, and we cannot guarantee that all scents will suit everyone.

If you are eligible for a refund, you may choose to receive a refund to your original payment method or a store credit can be issued. Please let us know your preference when you initiate the return process.